Senior HR Manager, North America & Europe

Zilliz is a fast-growing startup developing the industry’s leading vector database for enterprise-grade AI. Founded by the engineers behind Milvus, the world’s most popular open-source vector database, the company builds next-generation database technologies to help organizations quickly create AI applications. On a mission to democratize AI, Zilliz is committed to simplifying data management for AI applications and making vector databases accessible to every organization.

About the Role We are looking for a Senior HR Manager to lead HR support across North America and Europe and help us continue building a scalable people organization as the company grows.

This is a broad, hands-on role for an experienced HR leader who is comfortable working in a fast-moving, international environment. You will serve as the primary HR partner for teams across North America and Europe, lead the regional recruiting function, and take ownership of selected company-wide HR initiatives.

You will work closely with business leaders, managers, global HR colleagues, external employment partners, and the recruiting team. The role offers meaningful ownership across both regional HR and broader organizational initiatives, with the opportunity to help shape how our people practices evolve as the company scales.

What You'll Do

Lead HR Across North America and Europe

Serve as the primary HR partner for employees, managers, and business leaders across North America and Europe.

Advise managers on employee relations, performance management, organizational changes, workforce planning, talent decisions, and other complex people matters.

Partner with business leaders to understand organizational priorities and provide practical, business-oriented HR guidance.

Drive the regional implementation of company-wide HR programs, including performance management, compensation reviews, talent planning, manager development, and other people initiatives.

Manage sensitive employee matters with sound judgment, appropriate documentation, and effective stakeholder management.

Identify people and organizational risks early and work with relevant stakeholders to develop practical solutions.

Help improve employee and manager experience while maintaining consistency across regions and supporting the needs of a growing organization.

Manage Regional HR Delivery and External Partners

Work closely with PEO, EOR, benefits providers, employment counsel, and other external partners supporting employees across the United States and Europe.

Coordinate employment-related matters across multiple jurisdictions and determine when local expertise or legal support is required.

Oversee employee lifecycle processes such as onboarding, employee changes, leave, and offboarding, while leveraging external partners for transactional execution where appropriate.

Ensure issues are followed through from initial request or decision to successful completion, with clear ownership across internal teams and external partners.

Continuously improve HR workflows, clarify responsibilities, and build scalable operating practices as the organization grows.

Look for opportunities to simplify processes and avoid unnecessary operational complexity.

Lead the Recruiting Function

Lead and support the recruiting team responsible for hiring across North America and Europe.

Partner with business leaders and hiring managers to establish hiring priorities, recruiting strategies, and resource allocation.

Provide guidance on senior, technical, and business-critical searches and step in directly on high-priority hiring when needed.

Improve recruiting processes, candidate experience, hiring quality, and overall operating discipline.

Manage the effective use of recruiting tools, agencies, sourcing channels, and other external recruiting resources.

Coach and develop recruiters as the team grows.

Use recruiting data and market insights to help leaders make better hiring decisions and identify potential tale …