Fleet Support Specialist, Field Integration & Test (R5615)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Job Description: As a Field Integration Specialist, you'll be part of the Field Integration and Test team. Your main duties are site surveys and field installation: checking deployment locations and installing systems in the field. You'll also handle technical readiness, troubleshooting, sustainment and integration support for deployed systems. You'll work alongside Field Integration Engineers, who lead integration efforts, and Air Vehicle Operators, who run missions. You carry out the technical work on each deployment and keep it going day to day.  Your main goal is high fleet readiness and uptime for the current deployment. 

What you'll do:

Primary duties

Site surveys:

Assess deployment locations before installation. Check site conditions, infrastructure, power, communications, and physical and environmental limits. Record your findings to support integration planning.

Field installation:

Install, set up and configure systems at customer sites. Make sure each installation meets technical and operational requirements before handover.

Additional responsibilities

System configuration and validation:

Configure and validate deployed systems, including new capabilities before they go into operational use.

Field troubleshooting:

Be the main troubleshooter in the field. Diagnose and fix hardware, software and subsystem issues quickly to keep operations moving.

Maintenance and sustainment:

Own parts readiness, scheduled and unscheduled maintenance, and fleet sustainment.

Field modifications:

Carry out approved changes to fielded hardware and systems.

Configuration management:

Keep accurate configuration records for all deployed assets.

Technical decisions:

Make field-level technical decisions, with input from the Field Integration Engineer.

Integration support:

Support integration planning and help with execution tasks. Contribute to long-term fixes and root cause analysis by collecting field data and reporting findings.

Customer support and training:

Give customers technical support and hands-on training on system setup, operation and upkeep.

Cross-team coordination:

Work closely with engineering, operations, logistics and customer teams to fix issues and keep deployments ready.

How we measure success

Thorough, accurate site surveys that make installations go smoothly

Installations finished on schedule and to spec

High system readiness and uptime across deployed assets

Quick, effective fixes for field issues

Accurate configuration and maintenance records

Customers who are trained and confident using the systems

Physical requirements

The job generally requires lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching and carrying.

Travel and location

On-site in Frisco, Texas

Up to 50% travel

Required Qualifications:

One of the following:

A high school diploma or equivalency certificate with a STEM focus, plus 5+ years of experience as a Telecommunications Technician, Field Engineering Specialist or in an engineering role

A bachelor's degree in an engineering or technology field

2+ years of experience working with electrical and radio-frequency (RF) systems

Hands-on experience with site surveys and field installation of technical systems

Deep expertise in communications systems, including installing, integrating and testing radios, datalinks, antennas and network equipment in the field

A proven, hands-on record troubleshooting …