Head of Product Design (R5776)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

What you'll do:

User Research & Product Discovery 

Lead customer research efforts across product development, customer engagement, and solutions teams to identify pain points, workflows, unmet needs, and product opportunities. 

Establish scalable mechanisms for gathering, synthesizing, and communicating user insights throughout the product development lifecycle. 

Translate customer and operational feedback into actionable product recommendations, requirements, and design initiatives. 

Product Design & User Experience 

Design end-to-end workflows across autonomy development, simulation, testing, analysis, deployment, and operations. 

Create intuitive experiences for highly technical users including autonomy engineers, software developers, operators, and mission planners. 

Simplify complex system architectures, data flows, infrastructure tooling, and AI workflows into understandable user experiences. 

Own the end-to-end experience of the product including training, documentation, tutorials, and overall workflows – help our users get the most of the product. 

Strategic Product Leadership 

Partner closely with Product Managers to shape product vision, roadmap priorities, and go-to-market strategies. 

Drive alignment across Product, Engineering, Design, and Executive Leadership through compelling narratives, prototypes, and visual storytelling. 

Advocate for user-centered decision making in a highly technical and engineering-driven environment. 

Design Practice, Systems & Organizational Scale 

Establish and evolve design standards, design systems, UX principles, and product design best practices across Shield AI. 

Raise the quality bar for product design, usability, consistency, and customer experience. 

Grow the product design function by mentoring a small team of designers, shaping design culture, and staying actively involved in critical design work. 

Champion design wins and impact across the organization, highlighting the important role design plays in delivering successful products. 

AI-Native Product Design & Agentic Workflows 

Define the future user experience for AI-assisted autonomy development, simulation, testing, deployment, and operational workflows. 

Design human-AI collaboration models that enable users to effectively leverage AI agents, copilots, and foundation-model-powered systems. 

Partner with Product, AI Research, and Engineering teams to create new interaction patterns for agent orchestration, autonomy generation, scenario creation, test generation, and mission planning. 

Develop frameworks for trust, transparency, explainability, and human oversight within AI-assisted workflows. 

Help establish industry-leading design patterns for Physical AI development platforms and agent-driven software systems. 

Required qualifications:

10+ years of experience in Product Design, UX Design, Human Factors, or related fields. 

Proven track record designing and shipping complex technical products, developer tools, platforms, infrastructure software, data-dense applications, or enterprise systems. 

Deep technical fluency and ability to effectively collaborate with senior engineering leaders on architecture, technical constraints, and software development workflows. 

Strong experience conducting user research and translating insights into product strategy and design solutions. 

Proven ability to influence product direction and organizational decisions without direct authority. 

St …