Mission Operations Coordinator, Santa Clara, CA (Overnight Shift)

Who We Are 

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.

About the Role

Our team is looking for a Mission Operations Coordinator to schedule, coordinate and optimize allocation decisions across multiple operational missions and geographies to meet Nuro’s challenging goals. As a key part of the Mission Operations team you will be required to use your independent judgment on a daily basis in responding to the dynamic nature of operations.

You will be responsible for understanding operations plans and translating that into a schedule, optimizing allocation as things change; support a group of drivers to meet team and program goals; respond to and handle emergency and troubleshooting situations with composure and lead continuous improvement projects to automate processes. You will work closely with cross functional stakeholders within operations and with other teams to ensure the team’s work remains a valuable part of the company’s metrics.

About the Work

Scheduling & Coordinating:

Overall understanding of Nuro’s fleet operations and team capacities by geographies 

Coordinate a full shift of fleet operations (testing, manual data collections and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivity 

Translate the weekly plan into a schedule (with daily operator assignments) and ensure execution to plan; capture plan vs actual and provide insights on deviations

Ensure procedures are followed and checklists completed consistently with proper escalation procedures as necessary

Update and publish daily shift reports and hand off notes 

Act as customer support for commercial deliveries by interacting with merchant and customers along with supporting on-road operations and escalating issues to appropriate parties 

Execute other tasks as assigned by the manager 

Troubleshooting & Emergency Response:

Act as the initial point of escalation for troubleshooting of all technical and software related issues

Act as the initial point of escalation for any emergency situations; handle situations with composure 

Effectively communicate with operators in the field and respond as needed

Program Management: 

Drive Mission Operations workflow optimization & automation efforts by working closely with the Sr. Manager of On-Road Operations and other key stakeholders

Drive planning workflow optimization by synthesizing data and driving plan vs actual insights 

Lead certain initiatives within the team to ensure communication and alignment to processes and policies

About You

1 year of resource planning, allocation, optimization, reporting, etc. ideally in fleet management, autonomous driving and or robot operations/logistics

Ability to implement a schedule of operating times for the assigned shift including, but not limited to, working on shift rotations

Ability to synthesize and work with data to drive insights into operations for other teams to leverage - comfortable with sheets, data studio, Looker

Ability to work independently to solve problems and resolve issues 

Ability to work in a fast paced dynamic environment with a willingness to help out where needed 

Exceptional interpersonal and communication skills 

Ability to remain flexible with the changing needs of the business as well as schedule changes 

Bonus Points

2+ years experience in resource pla …