Shift Supervisor, Los Angeles, CA (Overnight Shift)

Who We Are 

Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides.

Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles.

With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected.

Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors.

About the Role

Our In-Vehicle Team is looking for a Shift Supervisor to build a best in class AV operator team to successfully execute on our operational missions and meet Nuro’s challenging goals. As a Front Line manager, you will be responsible for hiring & onboarding operators, actively managing their growth & performance and leading continuous improvement processes and projects. You will work closely with cross functional stakeholders within operations and with other teams to ensure the team’s work remains a valuable part of the company’s metrics.

About the Work

People Management: 

Hiring & Onboarding: You will be responsible for running the interview process and successfully executing the onboarding for new hires in line with the plan. You will work closely with the L&D team to develop the interview & onboarding process and the grading rubric. 

People Development: You will be expected to lead and manage a team of ~ 20 operators. Responsibilities will include providing feedback & guidance to operators, ensuring their training & competency is up to date and providing coaching/ mentoring. 

Performance Management: You will be responsible for the performance reviews of the operators you manage in line with the performance evaluation metrics. As needed you will work with stakeholders to update these metrics and/or determine ways to better capture these metrics

Execution Management: 

You will be responsible for Start of Shift and End of Shift activities that include capturing operator attendance, supporting software burns and data importing, and prep for the operators (keys, disks etc.)

You will work closely with the planning team to ensure all operators are trained and ready to execute when new features/ capabilities are rolled out.  

You will work closely with the planning team to understand the goals for the week and the allocation strategy. In addition you will provide visibility on operator availability on a periodic basis

You will respond to operator and onsite incidents as per internally established procedures 

You will actively review plan vs actual performance of your team on a weekly basis to understand drivers for deviations and identify action items to resolve those 

You will work cross functionally with other organizations and manage continuous improvement processes and projects to enhance efficiency and throughput (deep “what’s working and not” feedback) 

You will constantly engage with your peers in other locations to share best practices and drive standardization

About You

You enjoy working with people and have at least 2+ years experience managing  teams of at least 10+ direct reports - hiring, performance managing, coaching and/or mentoring or combination of other relevant work experience

You are a natural leader and take ownership for your team’s work

You have an understanding of US Labor laws, Employment laws and Driving laws

You are a st …