IT Operations Engineer, Asset Management

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We're hiring an IT Operations Engineer to develop our global asset management and hardware lifecycle program across our offices in San Francisco, New York, Seattle, London, Dublin and Sydney. You will bring program expertise to how we track hardware as inventory through its whole life: procurement and receiving, the inventory of record, assignment, refresh, collection and recovery, e-waste and secure disposal, and reseller relationships, iterating and scaling practices as we mature. The same person runs day-to-day operations for our corporate mobile program in addition to expertise in management of laptop and workstation lifecycle operations.

You'll partner with several teams within the IT, Security and business operations organizations: IT Hardware Ops runs procurement, fleet logistics, onboarding and offboarding, the storage room, and physical intake. The Endpoint pod owns MDM, device policy and enrollment. Finance owns the budget and vendor contracts. Hardware requests that come through the IT Support queue land with the IT Support team, and you'll help define how they are handled.

Responsibilities

Strategy and Tooling

Develop the global asset management strategy: the lifecycle model, the data we keep on every device, and how each office executes against it

Select, implement and administer the asset management tool, define its data model and integrations, and partner with IT Engineering where the work needs platform-level access

Contribute to and develop the processes on-site engineers in each office execute against, including the storage room process

Support the evaluation and onboarding of a hardware lifecycle services vendor and, once in place, run the day-to-day relationship

Inventory and Assignment

Establish the inventory of record across systems and keep it accurate, from receiving through disposal: every device, its state, its location, and who has it

Run audits of who-has-what and reconcile physical counts against the system of record

Manage demo, loaner, and travel device inventories, ensuring devices are accurately tracked through complex logistical deployments 

Maintain up-to-date inventory counts and make strategic purchasing decisions in support new hire onboarding and peripherals stock levels

Procurement and Refresh

Support hardware purchasing through our reseller and vendor relationships, working from the refresh calendar 

Build out the refresh calendar and advance it across offices

Reconcile purchase orders, deliveries and invoices with Accounting and vendors so that what was ordered, received, and billed line up

Collection, E-waste and Disposal

Develop device collection and recovery workflows: offboarding returns, refresh swaps, remote-employee returns and the BPO fleet, including the shipping and tracking that goes with them

Build the e-waste program: certified recycling and secure disposal partners in each region, data destruction records, and the chain of custody from collection to certificate

Handle equipment under legal hold or other chain-of-custody requirements

BPO and Contingent Fleet

Provision, track and recover the device fleet for our BPO partners, and be the day-to-day hardware contact for those vendors

Corporate Mobile

Run day-to-day operations for the corporate mobile program and write its runbook

Manage deployment, break-fix, and carrier relationships associated with a mobile device fleet

Automation

Identify repetitive work throughout the operation and automate it …