Enforcement Operations Lead, Cloud Partners

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

Anthropic's Safeguards team is responsible for enforcing our policies, protecting users, and ensuring our platform is not misused. A large and growing share of Claude usage reaches customers through our cloud partners: Amazon Bedrock, Google Cloud's Agent Platform, and Microsoft Foundry. As the Enforcement Operations Lead for Multi-Cloud, you'll own how Anthropic detects, reviews, and acts on misuse across those surfaces, where the partner owns the customer relationship and often the data path. You'll build the operating model, partner agreements, and documentation that make enforcement on every cloud consistent, auditable, and fast.

This role requires someone who is detail-oriented, comfortable navigating ambiguity, and capable of coordinating across teams and companies to break new ground and drive work to completion. This work is deeply cross-functional. You'll partner closely with our product managers, policy experts, Safeguards engineering, Legal, and the trust & safety and operations teams across our Cloud partners to maintain a consistent and safe enforcement ecosystem. 

Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature.

Key responsibilities

Own the end to end enforcement lifecycle on partner surfaces, from detection and review through action, customer communication, and appeal

Define enforcement paths for each partner's operating model, including how actions are requested, executed, and confirmed when the partner controls the account

Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis

Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds

Establish red-teaming, Quality processes, and operationalize shared metrics

Stand up paired investigations with partner threat intelligence teams, including case referrals, indicator sharing, and paging for high severity incidents

Own enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators

Minimum qualifications

Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field

Have managed external partner or vendor relationships where you did not control the other side's systems or priorities

Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows

Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement

Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments

Clear and precise communication, both in writing and verbally, across technical and non-technical audiences, including partner executives

Energized by the challenge of building scalable systems in an environment where not everything is already figured out

Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission

Preferred qualifications

Direct trust & safety, abuse, or security operations experience at AWS, GCP, or Azure, or at a company that ships through their marketplaces

Experience designing incident response or escalation processes that span more than one company

Familiarity with data access controls, audit requirements, or privacy constrained review environments

Experience with law enforcement referrals, regulatory reportin …