IT Support Engineer, Application Administrator

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources.

You'll be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end to end, and you'll partner with IT Eng often: they own platform-level configuration, SSO/SCIM, integrations, and new-app intake, and you'll operate inside systems as they're configured, bringing platform-level work to them.

Responsibilities

SaaS Administration

Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta

Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as you go

Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue keeps handing you

Build automations with the tools at hand (scripts, app-native workflows, AI tools) and partner with IT Engineering when an automation needs platform-level access

Monitor application health, usage, and performance at the app level, and route platform or infrastructure issues to IT Engineering

Coordinate vendor-driven app updates and feature rollouts: track release notes, schedule changes inside the apps, and communicate user-facing impacts

Assign and reclaim licenses across the catalog

Produce seat utilization reporting and run the monthly utilization review

Renewals & Vendor Operations

Own the renewal calendar and prepare true-ups

Act as the day-to-day contact for vendor customer success managers (contract negotiation and spend approval stay with Procurement and Finance)

Audit & Compliance Operations

Pull SOC2 evidence, support access-review execution, and package audit responses on the audit calendar (audit scope and policy stay with Security and Compliance)

Google Workspace

Administer Google Calendar resources: rooms, equipment, and resource hygiene

Administer Google Groups: membership and access changes, troubleshooting, and keeping a heavily nested group structure understandable and clean

Slack

Support Slack app installs in partnership with CorpSec for scope review 

Workspace compartmentalization through Grid 

Auditing and rotating Slack apps credentials in partnership with developers

You may be a good fit if you

Have 6+ years of hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced or high-growth environment

Have owned license and seat management: assignment, reclamation, and utilization reporting

Have supported renewals or true-ups and worked directly with vendor account or CSM contacts

Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)

Are an excellent communicator who genuinely enjoys helping people solve problems

Write things down: runbooks, how-to guides, and knowledge base articles

Are organized enough to run calendar-driven work (renewals, audits, access reviews) alongside a ticket queue without things falling through the cracks

Recognize when a request crosses from operating a system into changing it, and route platform-level work to the owning team

Take ownershi …