Senior Service Technician II

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

About The Role

The Senior Service Technician will support the execution of Agility's humanoid robot service strategy at our new RoboFab factory in Salem, OR. The candidate will develop, implement, and continuously improve processes and procedures for robot repair and refurbishment. These efforts will support both internal and external customers, as well as business objectives.

About The Work

Support the service operations for all robots, including troubleshooting and repairing both robots and their peripherals

Support compliance with all customer Service Level Agreements (SLAs)

Support cross-functional teams to perform root cause analyses and other projects

Gather metrics to assess the quality of products and assist in process improvements

Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, and procedures to ensure consistency with customer needs, company goals, and industry best practices

Identify and communicate resource needs and gaps for successful service delivery

Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines

Work with the operations, engineering, and production teams to develop and manage preventative and predictive maintenance schedules, part consumption, and repair order tracking

Proactively report emergent issues and service team needs

Support operations, engineering, and production with testing and performance management

About You

High School diploma or GED ; 2-year technical degree or military equivalent preferred 

3-5 years electro-mechanical systems troubleshooting and repair; mechatronics troubleshooting and repair preferred; root cause analysis strongly desired

Excellent hand and power tool skills, strong mechanical aptitude with ability to interpret technical documents; electronics skills a strong plus

Ability to provide clear written and verbal detailed updates and reports to management

Able to work both independently and collaboratively in a factory environment

Excellent analytical, verbal, written, and interpersonal communication skills

Strong computer skills and proficient using Google sheets/docs and/or MS excel/word and able to quickly learn new software applications

Ability to perform standard work instructions and SOPs with high accuracy

Able to lift up to 50 lbs, have excellent manual dexterity and visual acuity

Ability to work overtime Mon-Fri, and as required on weekends (not typical)

Bonus Points

Technical associates degree or equivalent military training

Providing technical assembly or repair services to autonomous robotic systems

Experience with MES, ERP systems; VKS , Infor, Jira and/or Confluence a plus

Experience with project improvement methodologies

Proficiency using Google Suite and the Linux Operating System a strong plus

Experience supporting high volume manufacturing in a factory

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give such instructions or assignments.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee …