Deployment and Support Engineer (Japan)

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.

ABOUT THE ROLE:

We are seeking a Deployment and Support Engineer based in Japan with a deep sense of ownership to lead technical implementation, ongoing usage, and system maintenance for Skydio's cloud-connected products across our Japanese customer base. As Skydio prepares for a future of dock-based vehicles operated remotely through an internet browser, we need engineers who can stand up complex hardware, network, and software integrations onsite and remotely — and then keep them running.

This is a hybrid role. You will own new deployments end to end, and you will also serve as the frontline technical expert when customers hit issues: on-device firmware troubleshooting, mission configuration and optimization, and first- and third-party cloud network diagnostics. Using log analysis, incident tickets, and internal documentation, you will determine root cause of flight and media streaming issues, recommend mitigations, and drive resolution with our product and engineering teams.

You will be the bridge between Japanese customers and Skydio's engineering organization in the U.S., which means both deep technical capability and the communication skills to represent each side accurately to the other. This role reports into the Japan organization while collaborating with the Deployment Engineering organization and Customer Support organization.

HOW YOU'LL MAKE AN IMPACT:

- Work closely with internal teams to become an expert on Skydio's products, deployment processes, and specification

- Work closely with accredited partners to project manage timely dock deployments and site appropriateness

- Install, configure, test, and validate cloud-connected drone and dock systems in customer environments, ensuring they function and deliver the value agreed with the customer.

- Build scalable, repeatable processes for deploying cloud-connected devices onto enterprise-grade secure networks.

- Track and manage implementation projects with large enterprise and government customers through to successful delivery of technology and services.

- Act as the conduit between Skydio and our enterprise customers and partners in Japan, responding to technical support questions promptly and thoroughly.

- Troubleshoot networking issues across the Internet Protocol suite, cellular modems, wireless point-to-point radios, and WiFi mesh — from enterprise infrastructure through to IoT.

- Diagnose and resolve flight, connectivity, and media streaming issues through log analysis, reproduction, and structured escalation.

- Work cross-functionally with internal Technical, Product, and Engineering teams

- Go-To-Market teams to ensure customer issues and escalations are prioritized correctly.

- Quantify product feedback and brief stakeholders and executives, influencing hardware and software roadmaps to better fit the needs of customers in Japan.

- Build customer loyalty through proactive support and account management, acting as the customer's representative inside Skydio.

- Be flexible: willing and enthusiastic to take on multiple projects, tactical and strategic, as needs shift.

WHAT MAKES YOU A GOOD FIT

- 3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or customer-facing support roles.

- Professional fluency in spoken and written Japanes …