VP, Product

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Lead a high-performing Product and Design team to build what the future looks like with robots by our side, starting with sidewalk logistics. This role is accountable for raising the bar, identifying high-impact opportunities and big bets, and clearly articulating the rationale behind where we’re going and why.

This role partners closely with Engineering, Operations, Data, Business Development , Program Management, Safety, Policy, and other leaders to align priorities, navigate tradeoffs, and turn company strategy into clear, coordinated execution.

RESPONSIBILITIES

LEAD A HIGH PERFORMING TEAM

- Develop and uplevel a strong product management and design team and foster a culture for intellectual curiosity, measurable experimentation, and cross-functional collaboration.

- Set a high bar for product and design quality and craft and evolve how business opportunities, requirements, and validation are built, communicated, and maintained.

- Serve as a key member of the leadership team and contribute beyond the Product organization to company-wide strategy and execution.

- Establish clear roles, expectations, decision rights, and accountability across the organization.

PRODUCT VISION AND NARRATIVE

- Deliver delight to customers and the public while expanding the sidewalk delivery business.

- Translate corporate strategy and customer needs into clear product priorities and investment decisions for both product and design.

- Develop a strong understanding of customers, users, competitors, and market dynamics to inform product direction and design principles..

- Champion data-driven product decision making, using quantitative and qualitative insights to prioritize opportunities, evaluate tradeoffs, and guide product strategy and investment.

- Balance near-term customer and operational needs with investments in scalable, long-term product capabilities.

- Ensure product development is grounded in real-world customer and user needs rather than technology development alone.

- Develop and maintain a clear product roadmap that translates company strategy and customer needs into prioritized product initiatives, milestones, and outcomes.

DESIGN & USER EXPERIENCE

- Lead the Design function and establish a cohesive design vision across the company's products and experiences.

- Champion user-centered design and ensure customer and end-user insights are incorporated throughout the development process.

- Shepherd scalable design practices, systems, and standards that create intuitive and consistent experiences cross-functionally.

- Build processes that enable Product, Engineering, Operations, and Commercial teams to collaborate in a fast-pace while delivering on delightful user experience

- Ensure design is treated as a strategic product capability and incorporated early in product development.

- Deliver on public safety-focused design from Industrial Design to Operational Tools

QUALIFICATIONS

- 12+ years of …