Infrastructure Software Engineer

ABOUT MERCOR

Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

About the Role

As an Infrastructure Engineer at Mercor, you’ll build and scale the systems that power our rapid growth. You’ll ensure our infrastructure is highly available, cost-effective, and able to handle explosive traffic and compute demands. You’ll work closely with engineers across product, research, and operations to design scalable architectures, streamline deployments, and improve observability.

This is a software engineering role. You'll spend most of your time designing and writing the services, platforms, and tooling that the rest of engineering builds on, and the rest making sure they hold up in production.

We're hiring across Infrastructure: Platform, Developer Productivity, Production Engineering, Storage and Databases. We team-match after the first screen, so apply even if your background leans toward one area.

What You'll Work On

- Design and build the platforms that sit between our engineers and the outside world: multi-tenant services that give dozens of teams isolated capacity, routing, quotas, and observability on demand, owned from architecture review through production.

- Build the internal platforms and solutions that product and research engineers rely on every day, from deploy tooling to on-call automation, and treat them with the same design and testing rigor as customer-facing code.

- Scale our multi-tenant services that fronts every model provider we use, so dozens of internal teams and products get isolated quotas, routing, observability, and capacity on demand without filing a ticket.

- Run Temporal, Postgres, MongoDB, and our Kubernetes fleet at a scale where "it worked last month" isn't a guarantee, and design for the next 10x.

- Own the reliability program: define SLOs that matter, kill noisy alerts, make CI/CD deploys boring, and turn every incident into a durable fix rather than a runbook entry.

- Build the developer platform for an engineering org that ships dozens of times a day, and where coding agents are now first-class users of our CI, sandboxes, and deploy pipelines.

- Design network and identity boundaries across production, preprod, and research compute so teams move fast without cross-environment risk.

- Make the cost picture legible: attribute spend across data centers, and inference providers, and find the architectural changes that bend the curve.

- Build the tooling that lets the rest of engineering self-serve: our on-call is already AI-triaged and auto-assigned; you'll decide what gets automated next.

What We're Looking For

- We care far more about how you reason about systems than which tools you've used. Strong candidates typically have:

- A deep grasp of reliability and scalability fundamentals: failure modes, backpressure, idempotency, capacity planning, and how distributed systems actually break under load.

- Experience operating production systems that real users depend on, and the scars to prove it.

- Strong software engineering fundamentals: you design …