Social and Community Manager

ABOUT US:

Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.

THE ROLE

The AI infrastructure industry moves faster than almost anything in tech. New models, benchmarks, and techniques land weekly, and the narrative around them forms in days or hours. We're hiring a Social and Community Manager who can read those waves, ride the ones worth riding, add signal to them, and start narratives of our own that catch and spread.

This is a hands-on, execution-heavy role with judgment at its core. You'll decide what's worth reacting to, what we should say, and when. You'll back those calls with data, ship consistently across our social and community channels, and support marketing and product by turning a fast-moving field into content people actually want to share.

KEY RESPONSIBILITIES

Narrative & Trend Judgment 

Track conversations relevant to Fireworks in real time, judge what's worth jumping on versus noise, and move fast when a moment opens with a strong instinct for tone and timing. Frame narratives that give the community and market a reason to talk about Fireworks, not just one-off posts.

Data, Analysis & Reporting

Monitor social, Discord, and community platforms daily using analytics tools. Track the metrics that matter (engagement, reach, sentiment, growth, community health), turn them into clear reports, and use insights to recommend content changes, experiments, and next steps.

Content Creation & Execution 

Create on-brand content informed by data, trends, and community feedback. Generate fresh formats that make technical AI topics shareable, own the social calendar, and ship consistently without losing the creative edge.

Community Engagement 

Moderate discussions, answer questions, welcome members, and foster helpful conversations. Support and help run community programs (Champion/Ambassador initiatives, newsletters, AMAs, cohorts), and proactively spot ways to strengthen connections.

Events & Cross-Team Collaboration 

Help plan and execute virtual and in-person events, webinars, and meetups, measuring impact to improve future ones. Keep calendars, trackers, and dashboards meticulously organized, and share data-driven insights with marketing, product, and engineering so efforts run smoothly and scale.

WHAT WE’RE LOOKING FOR

Must-Haves

- 5-8 years of hands-on experience in social media management or community management (developer or AI communities preferred).

- Sharp judgment on what's worth a reaction and what to ignore, plus a track record of content or narratives that actually traveled.

- Strong excellence in data and analytics, you confidently track metrics, interpret performance, create reports/dashboards, and use insights to guide execution and optimization.

- Self-starter mindset: comfortable proactively identifying trends and opportunities, then recommending actions or ideas to the team.

- Creative thinker who generates fresh content ideas and approaches while staying on-brand.

- Hands-on experience actively engaging and growing communities (Discord, Reddit, X, forums, etc.).

- Experience with social and community analytics tools (native platforms + tools like Sprout Social or similar).

- Meticulously organized with strong project management skills.

- AI native, you use LLMs and generative AI tools daily and understand developer workflows around models and inference.

- Strong execution skills: reliable, detail-oriented, and proactiv …