Governance, Risk, and Compliance Manager - FedRAMP

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

ABOUT THE TEAM

The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.

Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.

ABOUT THE ROLE

Join Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.

IN THIS ROLE, YOU WILL

- Own our route to FedRAMP compliance, with experience on both 20x and traditional Rev 5 approach. Partner heavily with our Public Sector sales team to ensure our authorization path and timeline match the agencies we're actually selling into, sequencing sponsorship, boundary decisions, and control work around live deals rather than in isolation.

- Define and establish the authorization boundary, 3PAO selection and management, SSP and control narratives, NIST 800-53 baselines, POA&M, and continuous monitoring. Set ConMon up as automated, machine-readable evidence rather than a manual documentation exercise.

- Run StateRAMP and TX-RAMP alongside the federal track.

YOUR BACKGROUND LOOKS SOMETHING LIKE THIS

- 5+ years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for FedRAMP compliance programs

- Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications

- Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks

- Strong project management skills with ability to coordinate cross-functional teams under tight deadlines

- Excellent written and verbal communication skills to translate complex security concepts for diverse audiences

- Working knowledge of technical security controls and ability to collaborate effectively with engineering teams

EVEN BETTER IF YOU HAVE

- Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems

- Background in healthcare or financial services with knowl …